Hupld.com is an electronic trading platform for Hupld products. We uphold high standards and are committed to protecting customer privacy on all our websites. We are committed to a responsible approach when collecting and using information about your visits to our website.
We collect your information when you register on the website, place an order, participate in contests or raffles, respond to surveys or email communications, or participate in other website features.
When you place an order or register, we may ask you to provide your name, email address, mailing address, phone number, credit card information, or other information. Of course, you can also visit our website anonymously.
Like many websites, we use cookies to improve your user experience and collect information about visitors and their browsing history. Please see the "Do We Use Cookies?" section below for information about cookies and how we use them.
We may use the information we collect when you register, purchase products, participate in contests or promotions, respond to surveys or marketing emails, browse the website, or use other website features for the following purposes:
- To personalize your website experience and provide you with content and products that are most relevant to you.
- To respond to your customer service requests and process transactions.
- To manage contests, promotions, surveys, or other website features.
If you have opted to receive our email newsletter, we will send you emails periodically. If you no longer wish to receive our promotional emails, please see the "How to opt out, delete, or modify the information you have provided to us?" section below. If you have not opted to receive email newsletters, you will not receive such emails. Visitors who register or participate in other website features (such as marketing campaigns and "Member Exclusive" content) can choose whether to join our email list and receive our emails.
You can opt to receive SMS messages from us. After registering to receive SMS messages, we will send you information such as promotional offers. These SMS messages may use information automatically collected based on your actions on our website and may push messages such as shopping cart abandonment reminders (e.g., using cookies). If you voluntarily choose to receive SMS notifications sent directly to your mobile phone, we will receive and store the information you provide, including your phone number and when you read the SMS. You can unsubscribe from receiving SMS by sending a “STOP” SMS at any time. For more information about SMS, please see our Terms and Conditions.
We will only use the information you provide through the SMS service to send SMS messages to your mobile phone and, where necessary, to reply to you. This includes, but is not limited to, sharing information with subcontractors, suppliers, and service providers who assist us in sending SMS messages. We will not sell, rent, lend, trade, lease, or otherwise transfer any phone numbers or customer information collected through this process to any third party. We may disclose any information you submit through this website and its services if we have reason to believe that it will help or be reasonably necessary for the following purposes: (i) to comply with any applicable laws, regulations, legal processes, or governmental requirements; (ii) to enforce our Terms of Service, including investigating potential violations; (iii) to detect, prevent, or otherwise address fraud or security issues; or (iv) to protect the rights, property, or safety of our company or subcontractors, users, yourself, or the public from harm.
We take multiple security measures to protect your personal information. Your personal information is stored behind a secure network and accessed only by a select few with special access privileges, who are required to maintain the information's confidentiality. We use secure servers when you place an order or access your personal information. All sensitive/credit card information you provide is transmitted via Secure Sockets Layer (SSL) technology and then encrypted and stored in our database, accessible only to the aforementioned personnel.
Our website offers an "Option to Join" option. This means that if you choose to allow us to do so, we may use your personally identifiable information to periodically send you emails about our products and promotions.
Our website offers an "Option to Join" option. This means that if you choose to allow us to do so, we may store your personally identifiable information with a third-party database provider entrusted with sending you emails about our products and promotions periodically. You can opt out at any time and remove yourself from any of Hupld contact lists.
You can opt out at any time and remove yourself from any of Hupld contact lists.
We retain your information as needed to provide services, improve your customer experience, and fulfill legal obligations. Your information will be securely stored until you request its deletion. To request the deletion of your data, please contact our support team, and we will process your request in accordance with applicable data protection regulations.
Yes. Cookies are small files that a website or its service providers transfer to your computer's hard drive through your web browser (if you allow it). They enable the website or service provider's system to recognize your browser and capture and remember certain information. For example, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current website activity, allowing us to provide you with a better service. We also use cookies to help us collect aggregated data about website traffic and website interactions so that we can provide a better website experience and tools in the future.
We may work with third-party service providers to help us better understand website visitors. These service providers are not allowed to use the information collected on our behalf for any purpose other than helping us conduct and improve our business. You can choose to receive a warning on your computer each time a cookie is sent, or you can choose to disable all cookies. You can do this through your browser's settings, such as Google Chrome, Safari, or Internet Explorer. The settings may vary slightly depending on your browser. Please check your browser's help menu for the correct way to modify cookies. If you disable cookies, you will not be able to use many features that make the website experience more efficient, and some of our services will not function properly.
Unless we notify you in advance, we will not sell, exchange, or otherwise transfer your personally identifiable information to external parties, except in the following circumstances. "External parties" does not include our website hosting partners and other parties who assist us in operating the website, conducting business, or providing services to you, provided that these parties agree to keep this information confidential. We may also disclose your information when we believe it is necessary to comply with the law, enforce our website policies, or protect our or others' rights, property, or safety. However, we may provide non-personally identifiable visitor information to other parties for marketing, advertising, or other purposes.
To provide you with as much value as possible, we may add third-party links to our website. These linked websites have their own independent privacy policies. Therefore, we are not responsible for the content and activities of these linked websites. Nevertheless, we remain committed to maintaining the integrity of the website and welcome any feedback you may have regarding these linked websites (including instances of broken links).
Furthermore, this website collects, uses, and retains certain visitor information to detect, prevent, and analyze fraudulent transactions. We share this information with third-party companies that provide analytics, monitoring, and reporting services to assist us in preventing and detecting fraudulent transactions and other activities on the website.
Hupld may change this Privacy Policy from time to time. We will notify users when this happens by posting the updated policy on this website. Please check this website periodically to ensure you are aware of any updates to our Privacy Policy.
This website is not intended for users under the age of 18. We comply with the Children's Online Privacy Protection Act and do not knowingly collect personally identifiable information from children under the age of 13.
For users outside Hong Kong, we must inform you that your personal information may be accessed by individuals located in countries with different data protection levels than your country. By providing us with personal information, you consent to our possible use of your personal information internationally. We will continue to comply with the guidelines in this policy and do our best to ensure the security of your personal information. Please contact us if you have any questions or feedback.
We welcome any questions, comments, and concerns you may have regarding privacy. Please send us your feedback regarding privacy or any other issues.
This online privacy policy applies only to information collected through our website.
By using our website, you consent to our Privacy Policy. Contact Us For any questions regarding this Privacy Policy or your experience using Hupld.com, please contact us at layer@hupld.com.