Returns and Refunds

Thank you for shopping at our store. We hope you are satisfied with your purchase. If you are not satisfied with your order, we are happy to provide you with convenient return and refund services.

Please read the following policy carefully before applying for a return.

Return Period

You can apply for a return or refund within 30 days of receiving the goods.

Orders older than 30 days may not be accepted unless there is a quality issue with the product.

Returnable Conditions

To ensure a smooth return, the product must meet the following conditions:

• The product is not damaged by human error;

• It is in its original condition with no obvious signs of use;

• The packaging, accessories, instructions, etc., are complete;

• It does not affect resale.

Unsupported Returns

Returns or refunds may not be possible in the following situations:

• The return period has expired;

• The product is damaged due to improper use;

• Accessories or original packaging are missing;

• The product is returned without authorization;

• Minor dissatisfaction due to personal subjective reasons (such as "I don't like it," "It's not suitable," etc.) and the product has been visibly used.

Due to the nature of some products being electronic or in-vehicle smart devices, the following situations may affect return processing:

• Dashcams, car wireless charging mounts, and other electronic products have been opened and cannot be restored to their original condition;

• Car vacuum cleaners, air purifiers, and other products show obvious signs of use;

• Car aromatherapy diffusers have had aromatherapy materials added or used.

If the product affects resale, we reserve the right to charge a reasonable depreciation or repackaging fee at our discretion.

Return Process

• Contact customer service and provide your order number and reason for return;

• After customer service approves the return, provide return instructions;

• Pack the product securely as required and return it;

• After receiving and inspecting the product, we will process a refund or exchange.

• Return Address:

Return packages not confirmed by customer service may not be accepted.

Refund Instructions

Refunds will be processed after the returned product is approved:

• Refund via the original payment method;

• Refund processing time is usually 5-10 business days (depending on the payment channel);

• There may be a slight delay in the arrival time of the funds at the bank or payment institution.

Shipping Information

For returns due to product quality issues, wrong item shipped, or damage during transport, we will cover the return shipping costs.

For returns due to personal reasons (such as dislike, incorrect order, etc.), the customer is responsible for the return shipping costs.

Exchange Service

For exchanges, please contact customer service to explain the situation. Exchanges will be shipped according to inventory availability and may require additional processing time.

Lost or Problem Packages

If your package is not delivered, there are logistics issues, or it is damaged during transport, please contact us promptly. We will assist you in communicating with the logistics company and provide a solution.

Contact Us

If you have any questions about our return and refund policy, please contact our customer service team.

Customer Service Email: layer@hupld.com

We will respond to your request within 24 hours.